FAQs

About Our Products

What kind of products does CroxyCrafts sell?

We offer digital items such as templates, illustrations, patterns, and other creative resources for designers and crafters.

How will I receive my product after purchase?

Once payment is completed, you will receive a download link via email. You can also access your purchases from your account in our store. Additionally, after payment, the download option will appear directly on the order confirmation screen—just wait a few seconds for it to load.

File Usage

Can I use these files to print stickers and sell them?

Yes, you can use them to create and sell physical products, such as stickers, as long as you do not resell the digital files.

Can I modify the files before using them on my physical products?

Yes, you can modify the files to adapt them to your physical products.

Can I use the products for commercial purposes?

Yes, but only for creating physical products. Reselling, redistributing, or modifying the digital files for resale is not allowed. Please check the product description for more details.

Payments & Orders

What payment methods do you accept?

Can I cancel or modify my order after purchase?

Since our products are digital and delivered instantly, we cannot cancel or modify orders once they have been processed.

Download & Access

What should I do if the file does not download correctly or has an error?

Contact us with your order number, and we will help you resolve the issue as soon as possible.

How long do I have to download the file after purchase?

You can download it anytime after purchase.

If I lose the file, can I download it again, or do I have to purchase it again?

Yes, you can download it again. We recommend creating an account in our store to easily access your files at any time.

Compatibility & Content

How do I know if the file is compatible with my software or printer?

The product description includes information about compatible software.

Customization & Offers

Do you offer custom files if I need something specific?

Yes, we offer custom designs. Send us a message to get a quote for your personalized design.

Do you have any memberships or discounts for frequent purchases?

At the moment, we do not offer memberships, but we occasionally launch discounts and promotions. Follow us to stay updated.

Support & Assistance

I haven’t received my download link. What should I do?

Check your spam or promotions folder. If you still can't find it, contact us with your order number, and we will assist you.

Do you offer refunds?

Due to the digital nature of our products, we do not offer refunds. However, if you have an issue with your file, contact us, and we will do our best to resolve it.

How can I contact you?

You can reach out to us via our support email or through our social media channels. We respond as quickly as possible.